FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?
Simply select a product, add it to your cart, and proceed to checkout to complete your purchase.

2. What payment methods do you accept?
We accept a variety of secure payment methods, including iDEAL, credit cards, and PayPal.

3. Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation email with all the relevant details.

4. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We can only modify orders that have not yet been shipped.

5. What are the shipping costs?
Free shipping.

6. How long does delivery take?
Delivery times depend on your location and shipping method. Estimated delivery times can be found in our Shipping Policy.

7. Do you offer international shipping?
No, we ship to New Zealand only. Please check our Shipping Policy for a full list of available destinations.

8. How can I track my order?
Once your order has been dispatched, you will receive a tracking number that allows you to monitor your shipment.

9. Can I return my order?
Yes, returns are accepted under certain conditions. Please review our Return Policy for full details on the process.

10. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately and include photos if possible. We will work to resolve the issue promptly.

11. Are the products in stock?
Most items are in stock. If a product is unavailable, this will be clearly indicated on the product page.

12. Can I receive an invoice for my order?
Yes, an invoice will be automatically sent to your email after your purchase is completed.

13. Is my personal information secure?
Yes, we take data protection seriously and use secure systems to safeguard your personal and payment information.

14. Do you offer discounts or promotions?
We regularly run promotions and special offers. Stay updated by checking our website or subscribing to our newsletter.

15. How can I contact you?
You can reach us through our Contact page. We aim to respond to all inquiries as quickly as possible.